IT Support Sales Technician (Toronto)

……..

Role & Responsibilities:

• Installation of POS systems (cash register, printers, Wi-Fi routers, telephone phones and tablets, etc.) running on Windows and Android.
• Troubleshoot, repair, or replace various hardware and software components at customer locations
• Troubleshooting network communication problems
• Hardware configuration for various hardware and software components
• Hardware pre-deployment setup and testing
• Customer training, technical support, problem solving and solution focused support
• Occasional sales presentations to prospective customers
• Reporting of opportunities to sales team
• Quote creation and administrative task tracking in internal company ERP system
• Call support and troubleshooting on Weekends and weeknights
• On-site service / After-sales service / troubleshooting
• Support & remote maintenance

Required Knowledge, Skills & Abilities

• Minimum of 3 years of experience in a similar position
• Degree in Computer Science or equivalent
• Full Driver’s license must have
• Reliable vehicle must have
• Familiar with the Windows environment
• Recognized skills in the installation and maintenance of computer equipment ideally cash registers
• Experience with POS systems is considered an asset
• Competence in Ethernet networks and routers: implementation of Wifi, configuration of firewalls
• Excellent knowledge of spoken and written English (Minimum B2), German is an asset
• Excellent communication skills, both written and verbal
• Confident and comfortable interacting with customers and users
• Ready to share with a collaborative team
• Excellent time management skills and ability to prioritize tasks
• Ability to work well independently and under pressure
• Capable of diagnosing, troubleshooting, and resolving any issues that may arise
• Good interpersonal skills

^{Givex is glad to provide reasonable accommodation for applicants with disabilities under the Accessibility for Ontarians with Disabilities Act, the Ontario Human Rights Code, and Givex’s policies. If you require accommodation to participate in the recruitment process, please provide your accommodation needs in advance to Givex’s Human Resources Department by phone 1-877-478-7733 or by email to “accessibility” at givex.com.}

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First Name *

Last Name *

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1

(a) Do you hold a Canadian Passport? *

Yes

No

(b) Is it Valid or Expired? *

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Expired

N/A

2

(a) If you hold a foreign passport, which country is it? *

(b) If you hold a foreign passport, do you have a Canadian landed immigrant status ID on it? *

Yes

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(c) Please explain: *

3

Where do you live? (e.g. Toronto, Whitby) *

4

How long do you estimate your commute to Givex (Kennedy Rd. / Ellesmere Rd.) would take you? *

5

What languages do you speak and write fluently? *

6

Are you a smoker or occasional smoker? *

Yes

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7

What hours do you currently work or are accustomed to working? *

8

We have a culture of Time & Commitment; our hours are net 40 hrs/wk (everyone is at their desks working at 8:30am and finishes at 5:30pm, 1 hour break). Are you willing & able to work these hours? *

Yes

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9

A Background Check with clean results is mandatory prior to employment. Are you willing to do this? *

Yes

No

10

There are some job specific tests/quizzes to be completed during the first in-person interview. Are you willing to complete these if selected to proceed with the interview process? *

Yes

No

11

(a) How did you happen to apply to Givex? * Please choose one... Online career site (i.e.: Workopolis, Monster, Careerbuilder, etc) Online community (i.e.: Craigslist, Kijiji, Gumtree, etc) Print Publication (i.e.: Newspaper, Magazine,etc) Referral (business or personal) Givex.com Trade Show Other

(b) Please elaborate (e.g. name of publication, specific online career site or job search engine, which trade show/city etc.)

12

Why are you looking for a new opportunity, and how long have you been looking? *

13

(a) Are you currently working? *

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No

(b) If currently working, how long have you been there and why are you planning on leaving your current position? *

(c) If not currently working, why are you no longer at your last place of employment? *

14

How many years of experience do you have in the area you are applying for? *

15

Are you planning on returning to school? *

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No

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16

What is your salary expectation? *

17

What do you know about Givex and the Business? *

18

Ideally, what are you looking for in your next role? *

19

What is your niche or passion? (If you could choose what you'd like to do with your skills, what would that be?) *

20

What is your plan for the next 5 years? *

21

Please describe yourself with respect to your working style and work ethic, and what drives or motivates you? *

22

Would you be able to supply references from previous employers? If no, please elaborate. *

23

In 50 Words or less, describe how you would contribute to our success. *

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