Field Service Technician (Toronto)

As a Field Service Technician you will be part of our Givex POS and Cable Installations Team which is responsible for installations, deployments, testing, and troubleshooting of various hardware (POS, cameras, digital signage) including all network structured cabling media and services installations.

This role requires driving to various client sites for installations on a daily basis from our warehouse which is why a full driver’s license is a must as is having a reliable vehicle.

Role & Responsibilities:

• Hardware selection, setup and testing
• Hardware configuration for various hardware and software components, including Givex POS systems
• Hardware pre-deployment setup and testing
• Network system installations at customer locations
• Troubleshoot, repair or replace various hardware and software components at customer locations, including Givex POS systems
• Installation, testing, and troubleshooting of all network structured cabling media (CAT 5e, CAT 6, fibre-optic, coax), A/V cabling, flat-screen monitor installations.
• RMA returns processing and reporting
• Troubleshooting cable and equipment malfunctions
• Troubleshooting network communication problems
• Reviewing and monitoring inventory and requesting reorders as necessary
• Troubleshoot, and repaired switches, cables and other telecommunication equipment

Required Knowledge, Skills & Abilities

• Full Driver’s license must have
• Reliable vehicle must have
• Experience with Network Installations
• Experience as a Cable Technician or Cable Installer
• Experience in restaurants is considered an asset
• Experience with POS systems is considered an asset
• Cable Installer Certification is considered an asset
• Fiber installation Certification is considered an asset
• NCR experience is considered an asset
• Knowledge of telecommunication systems and electrical equipment.
• Capable of diagnosing, troubleshooting, and resolving any issues that may arise
• Excellent time management skills and ability to prioritize tasks
• Excellent communication skills, both written and verbal
• Ability to work well independently and under pressure
• Good interpersonal skills
• Ability to work in cramped spaces
• Be available to work days & nights (periodically/on rotation)

^{Givex is glad to provide reasonable accommodation for applicants with disabilities under the Accessibility for Ontarians with Disabilities Act, the Ontario Human Rights Code, and Givex’s policies. If you require accommodation to participate in the recruitment process, please provide your accommodation needs in advance to Givex’s Human Resources Department by phone 1-877-478-7733 or by email to “accessibility” at givex.com.}

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Title *

Please choose one... Ms. Mrs. Miss Mr.

First Name *

Last Name *

City *

Email Address *

Phone *

1

(a) Do you hold a Canadian Passport? *

Yes

No

(b) Is it Valid or Expired? *

Valid

Expired

N/A

2

(a) If you hold a foreign passport, which country is it? *

(b) If you hold a foreign passport, do you have a Canadian landed immigrant status ID on it? *

Yes

No

(c) Please explain: *

3

Where do you live? (e.g. Toronto, Whitby) *

4

How long do you estimate your commute to Givex (Kennedy Rd. / Ellesmere Rd.) would take you? *

5

What languages do you speak and write fluently? *

6

Are you a smoker or occasional smoker? *

Yes

No

7

What hours do you currently work or are accustomed to working? *

8

We have a culture of Time & Commitment; our hours are net 40 hrs/wk (everyone is at their desks working at 8:30am and finishes at 5:30pm, 1 hour break). Are you willing & able to work these hours? *

Yes

No

9

A Background Check with clean results is mandatory prior to employment. Are you willing to do this? *

Yes

No

10

There are some job specific tests/quizzes to be completed during the first in-person interview. Are you willing to complete these if selected to proceed with the interview process? *

Yes

No

11

(a) How did you happen to apply to Givex? * Please choose one... Online career site (i.e.: Workopolis, Monster, Careerbuilder, etc) Online community (i.e.: Craigslist, Kijiji, Gumtree, etc) Print Publication (i.e.: Newspaper, Magazine,etc) Referral (business or personal) Givex.com Trade Show Other

(b) Please elaborate (e.g. name of publication, specific online career site or job search engine, which trade show/city etc.)

12

Why are you looking for a new opportunity, and how long have you been looking? *

13

(a) Are you currently working? *

Yes

No

(b) If currently working, how long have you been there and why are you planning on leaving your current position? *

(c) If not currently working, why are you no longer at your last place of employment? *

14

How many years of experience do you have in the area you are applying for? *

15

Are you planning on returning to school? *

Yes

No

Not Sure

16

What is your salary expectation? *

17

What do you know about Givex and the Business? *

18

Ideally, what are you looking for in your next role? *

19

What is your niche or passion? (If you could choose what you'd like to do with your skills, what would that be?) *

20

What is your plan for the next 5 years? *

21

Please describe yourself with respect to your working style and work ethic, and what drives or motivates you? *

22

Would you be able to supply references from previous employers? If no, please elaborate. *

23

In 50 Words or less, describe how you would contribute to our success. *

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