Skip to content
  • Soporte
  • Nuestra Plataforma
    • Cómo funciona
    • Integraciones
    • Programa de socios Givex
      • Conviértase en un revendedor
      • Soporte de terceros para POS
      • Recomiende a un cliente
    • Productos
      • Tarjetas de regalo
      • Programas de lealtad
      • GivexPOS
        • QSR
        • Restaurante
        • Venta al por menor
        • Recintos deportivos
      • Emisión de boletos Uptix
      • GivexPay
  • Compañía
    • Sobre nosotros
    • Carreras
    • Relación con inversores
      • Gobernanza
      • Informes financieros
      • Noticias y eventos
      • Cobertura de analistas
  • Blog
    • Novedades y perspectivas
    • Estudios de caso
    • Eventos
    • Noticias de Invesionistas
  • Contacto
Reserve una demostración

Case Study

How We Helped The Miami Biltmore Hotel and Resort

  • Through integration, Givex provides the vital link that connects their card programs to various POS systems on the property.
  • Implemented a new stored value gift card program that can be used at any on sight facility and online
  • Givex custom developed website broadens their client base and enables the sale of physical and E-gift cards
  • Insightful data gathered by Givex for both online and physical sales channels help measure the success of the program.

Share

  • Share on LinkedIn – opens in a new tab LinkedIn
  • Share on Twitter – opens in a new tab Twitter
  • Share by Email
  • Copy URL Link Copied

The Challenge

When it first opened its doors in 1926, The Biltmore Hotel was one of the most fashionable resorts in the United States.  Inspired primarily by the classic architecture of Spain, Italy and the Moors, the award-winning property is situated on a lush tropical setting in the Coral Gables area of Florida. Over the years the hotel has played host to its share of royalty, dignitaries, presidents, celebrities, and gangsters.

The Biltmore was looking for a flexible stored value payment program to replace the custom gift card solution they had been using since it was implemented in 2003. The solution had to be compatible with all of their existing systems allowing gift cards to be redeemed at every location on the premises. Givex was chosen because of its integration to the various systems on the property. 

Our Solution

  • Givex replaced their existing website and developed a new site that showcases their brand, prioritizes usability and engages online visitors. 
  • Givex is integrated to the various POS systems used by the hotel, retail, spas, and restaurants; therefore, all gift card transactions and data are linked to one centralized location. 
  • Existing card numbers and transaction history from the previous provider was imported into the Givex system allowing for a seamless transition for the properties and the clientele. 

Only Givex had an interface to all of the internal components. Integration was the key and ultimately the deciding factor.

MARC STIDHAM, CIO / DIRECTOR OF REVENUE, THE BILTMORE HOTEL AND RESORT

The Results

We chose to use almost all of the gift card components offered through Givex. ​​​ 

We’ve completely moved all of our gift card processing over to Givex and now utilize all on premises and website related sales via Givex.  The direct integration allows us to track sales and redemptions by location, which in turn allows us to compare sales figures from our previous custom systems easily.”

-Marc Stidham, CIO / Director of Revenue – The Biltmore Hotel and Resort

Related Case Studies

  • Wendy’s

  • Koko Black

  • Nando’s Singapore

TSX: GIVX

OTCQX: GIVXF

TSX: stock symbol

Únase a nuestro boletín para estar al día

Al hacer clic en el botón anterior, confirma que está de acuerdo con seguir nuestra política de privacidad.

Este campo es un campo de validación y debe quedar sin cambios.
  • Nuestra Plataforma
    • Cómo funciona
    • integraciones
    • Programa de socios Givex
    • Reserve una demo
  • Productos
    • Tarjetas de regalo
    • Programas de lealtad
    • GivexPOS
    • Emisión de boletos Uptix
    • GivexPay
  • Compañía
    • Sobre nosotros
    • Relación con inversores
    • Carreras
    • Contacto
    • Novedades y perspectivas
  • ¿Ya eres cliente?
    • Soporte
  • Síganos
    • Youtube
    • LinkedIn
    • Twitter
© 1999-2023 Givex Corporation. All Rights Reserved.
  • Política de privacidad
  • Políticas
loading

Please wait while you are redirected to the right page...

Please share your location to continue.

Check our help guide for more info.

share your location

Region

  • North America
  • South America
  • Europe
  • Asia
  • Oceania

Language

  • Chino simplificado
  • Inglés
  • Francés
  • Portuguese
  • Español