{"id":16027,"date":"2022-09-22T03:49:14","date_gmt":"2022-09-22T03:49:14","guid":{"rendered":"https:\/\/web.givex.com\/casestudy\/passion-food-hospitality\/"},"modified":"2022-09-22T03:49:14","modified_gmt":"2022-09-22T03:49:14","slug":"passion-food-hospitality","status":"publish","type":"case-study","link":"https:\/\/web.givex.com\/pt\/casestudy\/passion-food-hospitality\/","title":{"rendered":"Passion Food Hospitality"},"content":{"rendered":"<div id=\"block_67b394ce8ceb344f6e8322bec0a0e6a0\" class=\"hero hero--share acf-block alignfull\">\n\n\t\t<figure class=\"hero__figure hero__figure--top\" data-background-mode=\"transparent\" role=\"none\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/web.givex.com\/wp-content\/uploads\/2022\/11\/givex-motif@2x-scaled.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/web.givex.com\/wp-content\/uploads\/2022\/11\/givex-motif@2x-scaled.jpg 2560w, https:\/\/web.givex.com\/wp-content\/uploads\/2022\/11\/givex-motif@2x-300x169.jpg 300w, https:\/\/web.givex.com\/wp-content\/uploads\/2022\/11\/givex-motif@2x-1024x576.jpg 1024w, https:\/\/web.givex.com\/wp-content\/uploads\/2022\/11\/givex-motif@2x-768x432.jpg 768w, https:\/\/web.givex.com\/wp-content\/uploads\/2022\/11\/givex-motif@2x-1536x864.jpg 1536w, https:\/\/web.givex.com\/wp-content\/uploads\/2022\/11\/givex-motif@2x-2048x1152.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>\t\t<\/figure>\n\n\t<div class=\"hero__container\">\n\n\t\t<div class=\"hero__content\" data-background-mode=\"transparent\">\n\n\t\t\t\t\t<p class=\"hero__eyebrow\">Case Study<\/p>\n\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"hero__body\"><h3 class=\"bulletsTitle\">How we helped Passion Food Hospitality<\/h3>\n<ul>\n<li class=\"displaySectionYes\">Passion Food is now able to capture insightful customer data guiding their marketing strategies to provide a higher level of customer experience<\/li>\n<li class=\"displaySectionYes\">Givex\u2019s extensive gift card and loyalty reports significantly simplified the reconciliation process<\/li>\n<li class=\"displaySectionYes\">Mapping the active and inactive existing card numbers to Givex numbers decreased the impact the transition had on their daily service<\/li>\n<li class=\"displaySectionYes\">Implementing a points-based loyalty program awarded frequent diners with personalized rewards<\/li>\n<\/ul>\n<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"hero__share\" data-background-mode=\"transparent\">\n\t\t\t<p class=\"hero__share-title\">Share<\/p>\n\t\t\t<nav class=\"social-share\">\n\t<ul class=\"social-share__list\">\n\t\t<li class=\"social-share__item\">\n\t\t\t<a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/web.givex.com\/pt\/casestudy\/passion-food-hospitality\/\" target=\"_blank\">\n\t\t\t\t<span class=\"sr-only\">Share on LinkedIn &#8211; opens in a new tab<\/span>\n\t\t\t\t<svg id=\"linkedin\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" role=\"img\">\n\t<title>LinkedIn<\/title>\n\t<path fill-rule=\"evenodd\" fill=\"currentColor\"\n\t\td=\"M20.447 20.452h-3.554v-5.569c0-1.328-.027-3.037-1.852-3.037-1.853 0-2.136 1.445-2.136 2.939v5.667H9.351V9h3.414v1.561h.046c.477-.9 1.637-1.85 3.37-1.85 3.601 0 4.267 2.37 4.267 5.455v6.286zM5.337 7.433c-1.144 0-2.063-.926-2.063-2.065 0-1.138.92-2.063 2.063-2.063 1.14 0 2.064.925 2.064 2.063 0 1.139-.925 2.065-2.064 2.065zm1.782 13.019H3.555V9h3.564v11.452zM22.225 0H1.771C.792 0 0 .774 0 1.729v20.542C0 23.227.792 24 1.771 24h20.451C23.2 24 24 23.227 24 22.271V1.729C24 .774 23.2 0 22.222 0h.003z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/li>\n\t\t<li class=\"social-share__item\">\n\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https:\/\/web.givex.com\/pt\/casestudy\/passion-food-hospitality\/\" target=\"_blank\">\n\t\t\t\t<span class=\"sr-only\">Share on Twitter &#8211; opens in a new tab<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" role=\"img\" viewBox=\"0 0 24 24\">\n\t<title>Twitter<\/title>\n\t<path fill-rule=\"evenodd\" fill=\"currentColor\"\n\t\td=\"M24 4.557c-.883.392-1.832.656-2.828.775 1.017-.609 1.798-1.574 2.165-2.724-.951.564-2.005.974-3.127 1.195-.897-.957-2.178-1.555-3.594-1.555-3.179 0-5.515 2.966-4.797 6.045-4.091-.205-7.719-2.165-10.148-5.144-1.29 2.213-.669 5.108 1.523 6.574-.806-.026-1.566-.247-2.229-.616-.054 2.281 1.581 4.415 3.949 4.89-.693.188-1.452.232-2.224.084.626 1.956 2.444 3.379 4.6 3.419-2.07 1.623-4.678 2.348-7.29 2.04 2.179 1.397 4.768 2.212 7.548 2.212 9.142 0 14.307-7.721 13.995-14.646.962-.695 1.797-1.562 2.457-2.549z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/li>\n\t\t<li class=\"social-share__item\">\n\t\t\t<a href=\"mailto:?subject=Passion Food Hospitality&amp;body=https:\/\/web.givex.com\/pt\/casestudy\/passion-food-hospitality\/\" target=\"_blank\">\n\t\t\t\t<span class=\"sr-only\">Share by Email<\/span>\n\t\t\t\t<svg viewBox=\"0 0 42 24\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\n\t\td=\"M0.585938 -4V-1.30545L4.66894 1.1944L21.0009 11.1899L37.3329 1.26449L41.4159 -1.21979V-4H0.585938ZM0.585938 3.40143V27.8977H41.4159V3.47542L21.0049 15.7138L0.585938 3.40143Z\"\n\t\tfill=\"currentColor\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/li>\n\t\t<li class=\"social-share__item\">\n\t\t\t<a class=\"social-share__link js-link-share\" href=\"#\">\n\t\t\t\t<span class=\"sr-only\">Copy URL<\/span>\n\t\t\t\t<svg viewBox=\"0 0 20 20\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\n\t\td=\"M14.8358 0.629925C13.6468 0.686921 12.5034 1.20558 11.6195 2.08901L8.15237 5.55434C8.69697 5.00719 10.7185 5.38336 11.2089 5.87352L13.3075 3.77608C13.7722 3.31157 14.3539 3.02659 14.9498 3.00094C15.3547 2.98099 15.9278 3.06649 16.4325 3.5709C16.9029 4.04111 17.0027 4.58827 17.0027 4.96159C17.0027 5.58569 16.7176 6.20694 16.2272 6.69426L12.5776 10.3648C11.6594 11.2824 10.2623 11.3565 9.45255 10.5472C8.99065 10.0855 8.22936 10.0826 7.7646 10.5472C7.29984 11.0117 7.29984 11.7697 7.7646 12.2342C8.59717 13.0664 9.69206 13.4881 10.8212 13.4881C12.0415 13.4881 13.2875 12.9894 14.2427 12.029L17.9151 8.38133C18.8475 7.4523 19.375 6.20979 19.375 4.96159C19.375 3.80173 18.9359 2.69887 18.1204 1.88383C17.2479 1.0118 16.0761 0.57293 14.8358 0.629925ZM9.17883 6.51187C7.95849 6.51187 6.69252 7.01343 5.73449 7.97096L2.08485 11.6187C1.15249 12.5477 0.625 13.7902 0.625 15.0384C0.625 16.1983 1.0641 17.3011 1.87956 18.1162C2.75205 18.9882 3.92393 19.4271 5.16423 19.3701C6.35322 19.3131 7.49658 18.7944 8.38047 17.911L11.8476 14.4457C11.3002 14.9928 9.28148 14.6166 8.79106 14.1265L6.69252 16.2239C6.22776 16.6884 5.6461 16.9706 5.05018 16.9991C4.6453 17.019 4.07219 16.9335 3.56752 16.4291C3.09706 15.9589 2.99726 15.4089 2.99726 15.0384C2.99726 14.4143 3.28239 13.7931 3.77281 13.3057L7.42245 9.63523C8.34056 8.7176 9.73768 8.64635 10.5474 9.45284C11.0122 9.91736 11.7735 9.91736 12.2354 9.45284C12.7002 8.98833 12.7002 8.23029 12.2354 7.76577C11.4028 6.93364 10.3051 6.51187 9.17883 6.51187Z\"\n\t\tfill=\"currentColor\" \/>\n<\/svg>\n\t\t\t\t<span aria-hidden=\"true\" class=\"social-share__link-message js-link-share-message\">Link Copied<\/span>\n\t\t\t<\/a>\n\t\t<\/li>\n\t<\/ul>\n<\/nav>\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The Challenge<\/h2>\n\n\n\n<p>Five banners reside under the Passion Food, LLC umbrella; and while the\u00a0restaurants\u00a0differ in concept, these\u00a0unique American style eateries share one mission statement, \u201cBringing Passion to the Palates\u201d of their guests.<br><br>When they approached Givex in 2007, Passion Food outlined the shortlist of the issues they wanted to address:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>They felt constrained by their existing gift card program, the application was not extensible and had limited reporting capabilities.\u00a0<\/li>\n\n\n\n<li>How were they to manage the 3000 active cards in circulation from the current provider?\u00a0<\/li>\n\n\n\n<li>Can they continue using the existing gift card inventory?<\/li>\n\n\n\n<li>Is the new provider integrated to the point of sale systems used at all of their locations?<\/li>\n\n\n\n<li>Are they able to implement a loyalty program and collect data?<\/li>\n\n\n\n<li>Are there reports that will help them simplify reconciliation among the locations?<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Our Solution<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To ease the conversion from the old program to new; the existing card numbers of both active and inactive cards were imported into the Givex system.\u00a0<\/li>\n\n\n\n<li>The installation took place after business hours, so there was no disruption to service and guests were able to redeem their cards immediately without issue.<\/li>\n\n\n\n<li>\u00a0A dedicated project manager from Givex worked with the inside technical team at Passion Food to assist and mitigate the length of time and difficulty to accomplish the switchover.<\/li>\n\n\n\n<li>Givex helped to identify communications issues with the client\u2019s POS, which would have resulted in outages if left unattended.\u00a0<\/li>\n\n\n\n<li>Givex guided Passion Food through the various steps required to upgrade their security protocol to ensure the safe and secure connection between the two systems.<\/li>\n\n\n\n<li>To engender long-term loyalty, Givex worked with stakeholders to implement a Loyalty Program at all of their locations.\u00a0<\/li>\n\n\n\n<li>The card production team at Givex worked as a middleman between the client and the printer to create a new branded loyalty card. New customized gift cards were produced, with distinct pantone colours, one for each restaurant. The gift cards can be activated for variable amounts or pre-determined amounts, and are redeemable at any location.<\/li>\n<\/ul>\n\n\n\n<p>Upgrading and coordinating all the required TLS system requirements was a huge issue for some of our restaurants and the team at Givex was helpful in coordinating the details with our third-party team to ensure a seamless transition.<br><br>KATHRYN ARVIS, PASSION FOOD HOSPITALITY<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Results<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Having learned about Givex from their current POS provider, stakeholders were rest assured that the two systems were already integrated, so there was no need to switch to another POS.\u00a0\u00a0<\/li>\n\n\n\n<li>As part of their service during the install, Givex made sure that the restaurants could still process gift card transactions during the switchover.<\/li>\n\n\n\n<li>Mapping the active and inactive existing card numbers to Givex numbers decreased the impact the transition had on their daily service.<\/li>\n\n\n\n<li>Implementing a points-based loyalty program awarded frequent diners with one point for each dining dollar they spent at the restaurants. Personalized rewards treated guests to special promotions during their birthday.<\/li>\n\n\n\n<li>Passion Food is now able to capture insightful customer data, that helps them guide their marketing strategies and allows them to interact with customers on a higher level.\u00a0<\/li>\n\n\n\n<li>Givex\u2019s extensive gift card and loyalty reports significantly simplified the reconciliation process. The finance department can now schedule the reports they need the most and view only the parameters they want to see.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Challenge Five banners reside under the Passion Food, LLC umbrella; and while the\u00a0restaurants\u00a0differ in concept, these\u00a0unique American style eateries share one mission statement, \u201cBringing Passion to the Palates\u201d of their guests. When they approached Givex in 2007, Passion Food outlined the shortlist of the issues they wanted to address:\u00a0 Our Solution Upgrading and coordinating [&hellip;]<\/p>\n","protected":false},"featured_media":13594,"parent":0,"template":"","product":[31],"class_list":["post-16027","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","product-gift-card-loyalty"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Passion Food HospitalityShift4<\/title>\n<meta name=\"description\" content=\"The Challenge Five banners reside under the Passion Food, LLC umbrella; and while the\u00a0restaurants\u00a0differ in concept, these\u00a0unique American style eateries\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/web.givex.com\/pt\/casestudy\/passion-food-hospitality\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Passion Food HospitalityShift4\" \/>\n<meta property=\"og:description\" content=\"The Challenge Five banners reside under the Passion Food, LLC umbrella; 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