{"id":16004,"date":"2022-09-22T04:17:29","date_gmt":"2022-09-22T04:17:29","guid":{"rendered":"https:\/\/web.givex.com\/casestudy\/the-miami-biltmore-hotel-and-resort\/"},"modified":"2023-01-19T18:25:04","modified_gmt":"2023-01-19T18:25:04","slug":"the-miami-biltmore-hotel-and-resort","status":"publish","type":"case-study","link":"https:\/\/web.givex.com\/pt\/casestudy\/the-miami-biltmore-hotel-and-resort\/","title":{"rendered":"The Miami Biltmore Hotel and Resort"},"content":{"rendered":"<div id=\"block_58e07a9abfb1e98c911ea748d0bb472e\" class=\"hero hero--share acf-block alignfull\">\n\n\t\t<figure class=\"hero__figure hero__figure--top\" data-background-mode=\"transparent\" role=\"none\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/MiamiBiltmore-2.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/MiamiBiltmore-2.jpg 1200w, https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/MiamiBiltmore-2-300x157.jpg 300w, https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/MiamiBiltmore-2-1024x536.jpg 1024w, https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/MiamiBiltmore-2-768x402.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/>\t\t<\/figure>\n\n\t<div class=\"hero__container\">\n\n\t\t<div class=\"hero__content\" data-background-mode=\"transparent\">\n\n\t\t\t\t\t<p class=\"hero__eyebrow\">Case Study<\/p>\n\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"hero__body\"><h3 class=\"bulletsTitle\">How We Helped The Miami Biltmore Hotel and Resort<\/h3>\n<h3><\/h3>\n<ul>\n<li class=\"displaySectionYes\">Through integration, Givex provides the vital link that connects their card programs to various POS systems on the property.<\/li>\n<li class=\"displaySectionYes\">Implemented a new stored value gift card program that can be used at any on sight facility and online<\/li>\n<li class=\"displaySectionYes\">Givex custom developed website broadens their client base and enables the sale of physical and E-gift cards<\/li>\n<li class=\"displaySectionYes\">Insightful data gathered by Givex for both online and physical sales channels help measure the success of the program.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"hero__share\" data-background-mode=\"transparent\">\n\t\t\t<p class=\"hero__share-title\">Share<\/p>\n\t\t\t<nav class=\"social-share\">\n\t<ul class=\"social-share__list\">\n\t\t<li class=\"social-share__item\">\n\t\t\t<a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/web.givex.com\/pt\/casestudy\/the-miami-biltmore-hotel-and-resort\/\" target=\"_blank\">\n\t\t\t\t<span class=\"sr-only\">Share on LinkedIn &#8211; opens in a new tab<\/span>\n\t\t\t\t<svg id=\"linkedin\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" role=\"img\">\n\t<title>LinkedIn<\/title>\n\t<path fill-rule=\"evenodd\" fill=\"currentColor\"\n\t\td=\"M20.447 20.452h-3.554v-5.569c0-1.328-.027-3.037-1.852-3.037-1.853 0-2.136 1.445-2.136 2.939v5.667H9.351V9h3.414v1.561h.046c.477-.9 1.637-1.85 3.37-1.85 3.601 0 4.267 2.37 4.267 5.455v6.286zM5.337 7.433c-1.144 0-2.063-.926-2.063-2.065 0-1.138.92-2.063 2.063-2.063 1.14 0 2.064.925 2.064 2.063 0 1.139-.925 2.065-2.064 2.065zm1.782 13.019H3.555V9h3.564v11.452zM22.225 0H1.771C.792 0 0 .774 0 1.729v20.542C0 23.227.792 24 1.771 24h20.451C23.2 24 24 23.227 24 22.271V1.729C24 .774 23.2 0 22.222 0h.003z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/li>\n\t\t<li class=\"social-share__item\">\n\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https:\/\/web.givex.com\/pt\/casestudy\/the-miami-biltmore-hotel-and-resort\/\" target=\"_blank\">\n\t\t\t\t<span class=\"sr-only\">Share on Twitter &#8211; opens in a new tab<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" role=\"img\" viewBox=\"0 0 24 24\">\n\t<title>Twitter<\/title>\n\t<path fill-rule=\"evenodd\" fill=\"currentColor\"\n\t\td=\"M24 4.557c-.883.392-1.832.656-2.828.775 1.017-.609 1.798-1.574 2.165-2.724-.951.564-2.005.974-3.127 1.195-.897-.957-2.178-1.555-3.594-1.555-3.179 0-5.515 2.966-4.797 6.045-4.091-.205-7.719-2.165-10.148-5.144-1.29 2.213-.669 5.108 1.523 6.574-.806-.026-1.566-.247-2.229-.616-.054 2.281 1.581 4.415 3.949 4.89-.693.188-1.452.232-2.224.084.626 1.956 2.444 3.379 4.6 3.419-2.07 1.623-4.678 2.348-7.29 2.04 2.179 1.397 4.768 2.212 7.548 2.212 9.142 0 14.307-7.721 13.995-14.646.962-.695 1.797-1.562 2.457-2.549z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/li>\n\t\t<li class=\"social-share__item\">\n\t\t\t<a href=\"mailto:?subject=The Miami Biltmore Hotel and Resort&amp;body=https:\/\/web.givex.com\/pt\/casestudy\/the-miami-biltmore-hotel-and-resort\/\" target=\"_blank\">\n\t\t\t\t<span class=\"sr-only\">Share by Email<\/span>\n\t\t\t\t<svg viewBox=\"0 0 42 24\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\n\t\td=\"M0.585938 -4V-1.30545L4.66894 1.1944L21.0009 11.1899L37.3329 1.26449L41.4159 -1.21979V-4H0.585938ZM0.585938 3.40143V27.8977H41.4159V3.47542L21.0049 15.7138L0.585938 3.40143Z\"\n\t\tfill=\"currentColor\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/li>\n\t\t<li class=\"social-share__item\">\n\t\t\t<a class=\"social-share__link js-link-share\" href=\"#\">\n\t\t\t\t<span class=\"sr-only\">Copy URL<\/span>\n\t\t\t\t<svg viewBox=\"0 0 20 20\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\n\t\td=\"M14.8358 0.629925C13.6468 0.686921 12.5034 1.20558 11.6195 2.08901L8.15237 5.55434C8.69697 5.00719 10.7185 5.38336 11.2089 5.87352L13.3075 3.77608C13.7722 3.31157 14.3539 3.02659 14.9498 3.00094C15.3547 2.98099 15.9278 3.06649 16.4325 3.5709C16.9029 4.04111 17.0027 4.58827 17.0027 4.96159C17.0027 5.58569 16.7176 6.20694 16.2272 6.69426L12.5776 10.3648C11.6594 11.2824 10.2623 11.3565 9.45255 10.5472C8.99065 10.0855 8.22936 10.0826 7.7646 10.5472C7.29984 11.0117 7.29984 11.7697 7.7646 12.2342C8.59717 13.0664 9.69206 13.4881 10.8212 13.4881C12.0415 13.4881 13.2875 12.9894 14.2427 12.029L17.9151 8.38133C18.8475 7.4523 19.375 6.20979 19.375 4.96159C19.375 3.80173 18.9359 2.69887 18.1204 1.88383C17.2479 1.0118 16.0761 0.57293 14.8358 0.629925ZM9.17883 6.51187C7.95849 6.51187 6.69252 7.01343 5.73449 7.97096L2.08485 11.6187C1.15249 12.5477 0.625 13.7902 0.625 15.0384C0.625 16.1983 1.0641 17.3011 1.87956 18.1162C2.75205 18.9882 3.92393 19.4271 5.16423 19.3701C6.35322 19.3131 7.49658 18.7944 8.38047 17.911L11.8476 14.4457C11.3002 14.9928 9.28148 14.6166 8.79106 14.1265L6.69252 16.2239C6.22776 16.6884 5.6461 16.9706 5.05018 16.9991C4.6453 17.019 4.07219 16.9335 3.56752 16.4291C3.09706 15.9589 2.99726 15.4089 2.99726 15.0384C2.99726 14.4143 3.28239 13.7931 3.77281 13.3057L7.42245 9.63523C8.34056 8.7176 9.73768 8.64635 10.5474 9.45284C11.0122 9.91736 11.7735 9.91736 12.2354 9.45284C12.7002 8.98833 12.7002 8.23029 12.2354 7.76577C11.4028 6.93364 10.3051 6.51187 9.17883 6.51187Z\"\n\t\tfill=\"currentColor\" \/>\n<\/svg>\n\t\t\t\t<span aria-hidden=\"true\" class=\"social-share__link-message js-link-share-message\">Link Copied<\/span>\n\t\t\t<\/a>\n\t\t<\/li>\n\t<\/ul>\n<\/nav>\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The Challenge<\/h2>\n\n\n\n<p>When it first opened its doors in 1926, The Biltmore Hotel was one of the most fashionable resorts in the United States.\u00a0\u00a0Inspired primarily by the classic architecture of Spain, Italy and the Moors, the award-winning property is situated on a lush tropical setting in the Coral Gables area of Florida. Over the years the hotel has played host to its share of royalty, dignitaries, presidents, celebrities, and gangsters.<br><br>The Biltmore was looking for a flexible stored value payment program to replace the custom gift card solution they had been using since it was implemented in 2003. The solution had to be compatible with all of their existing systems allowing gift cards to be redeemed at every location on the premises. Givex was chosen because of its integration to the various systems on the property.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Our Solution<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Givex replaced their existing website and developed a new site that showcases their brand, prioritizes usability and engages online visitors.\u00a0<\/li>\n\n\n\n<li>Givex is integrated to the various POS systems used by the hotel, retail, spas, and restaurants; therefore, all gift card transactions and data are linked to one centralized location.\u00a0<\/li>\n\n\n\n<li>Existing card numbers and transaction history from the previous provider was imported into the Givex system allowing for a seamless transition for the properties and the clientele.\u00a0<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Only Givex had an interface to all of the internal components. Integration was the key and ultimately the deciding factor.<\/p>\n<cite>MARC STIDHAM, CIO \/ DIRECTOR OF REVENUE, THE BILTMORE HOTEL AND RESORT<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">The Results<\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>We chose to use almost all of the gift card components offered through Givex. \u200b\u200b\u200b&nbsp;<\/p>\n\n\n\n<p>We\u2019ve completely moved all of our gift card processing over to Givex and now utilize all on premises and website related sales via Givex.&nbsp; The direct integration allows us to track sales and redemptions by location, which in turn allows us to compare sales figures from our previous custom systems easily.\u201d<\/p>\n<cite>-Marc Stidham, CIO \/ Director of Revenue &#8211;&nbsp;The Biltmore Hotel and Resort<\/cite><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>The Challenge When it first opened its doors in 1926, The Biltmore Hotel was one of the most fashionable resorts in the United States.\u00a0\u00a0Inspired primarily by the classic architecture of Spain, Italy and the Moors, the award-winning property is situated on a lush tropical setting in the Coral Gables area of Florida. Over the years [&hellip;]<\/p>\n","protected":false},"featured_media":11587,"parent":0,"template":"","product":[33],"class_list":["post-16004","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","product-pos"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Miami Biltmore Hotel and ResortShift4<\/title>\n<meta name=\"description\" content=\"The Challenge When it first opened its doors in 1926, The Biltmore Hotel was one of the most fashionable resorts in the United States.\u00a0\u00a0Inspired primarily\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/web.givex.com\/pt\/casestudy\/the-miami-biltmore-hotel-and-resort\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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