{"id":15962,"date":"2022-09-22T04:58:37","date_gmt":"2022-09-22T04:58:37","guid":{"rendered":"https:\/\/web.givex.com\/casestudy\/koko-black\/"},"modified":"2023-01-19T18:24:21","modified_gmt":"2023-01-19T18:24:21","slug":"koko-black","status":"publish","type":"case-study","link":"https:\/\/web.givex.com\/pt\/casestudy\/koko-black\/","title":{"rendered":"Koko Black"},"content":{"rendered":"<div id=\"block_4e9472944b42f49c68d183e869235ae5\" class=\"hero hero--share acf-block alignfull\">\n\n\t\t<figure class=\"hero__figure hero__figure--top\" data-background-mode=\"transparent\" role=\"none\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/KokoBlack-1.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/KokoBlack-1.jpg 1920w, https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/KokoBlack-1-300x169.jpg 300w, https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/KokoBlack-1-1024x576.jpg 1024w, https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/KokoBlack-1-768x432.jpg 768w, https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/KokoBlack-1-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>\t\t<\/figure>\n\n\t<div class=\"hero__container\">\n\n\t\t<div class=\"hero__content\" data-background-mode=\"transparent\">\n\n\t\t\t\t\t<p class=\"hero__eyebrow\">Case Study<\/p>\n\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"hero__body\"><h3 class=\"bulletsTitle\">How We Helped Koko Black<\/h3>\n<ul>\n<li class=\"displaySectionYes\">GivexPOS satisfies the requirements of Koko Black&#8217;s unique business concept, a mix of caf\u00e9, retail, and manufacturing<\/li>\n<li class=\"displaySectionYes\">Givex Gift Cards replace a previous voucher program, and data collected from the sales and transactions occur in real-time<\/li>\n<li class=\"displaySectionYes\">Givex integrated with Adyen, to support AfterPay + Zippay; payment providers that are widely accepted by retailers across Australia<\/li>\n<li class=\"displaySectionYes\">Givex&#8217;s inventory management functionality accurately tracks internal and external POs, transfers, and calculates waste for Koko Black<\/li>\n<\/ul>\n<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"hero__share\" data-background-mode=\"transparent\">\n\t\t\t<p class=\"hero__share-title\">Share<\/p>\n\t\t\t<nav class=\"social-share\">\n\t<ul class=\"social-share__list\">\n\t\t<li class=\"social-share__item\">\n\t\t\t<a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/web.givex.com\/pt\/casestudy\/koko-black\/\" target=\"_blank\">\n\t\t\t\t<span class=\"sr-only\">Share on LinkedIn &#8211; opens in a new tab<\/span>\n\t\t\t\t<svg id=\"linkedin\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" role=\"img\">\n\t<title>LinkedIn<\/title>\n\t<path fill-rule=\"evenodd\" fill=\"currentColor\"\n\t\td=\"M20.447 20.452h-3.554v-5.569c0-1.328-.027-3.037-1.852-3.037-1.853 0-2.136 1.445-2.136 2.939v5.667H9.351V9h3.414v1.561h.046c.477-.9 1.637-1.85 3.37-1.85 3.601 0 4.267 2.37 4.267 5.455v6.286zM5.337 7.433c-1.144 0-2.063-.926-2.063-2.065 0-1.138.92-2.063 2.063-2.063 1.14 0 2.064.925 2.064 2.063 0 1.139-.925 2.065-2.064 2.065zm1.782 13.019H3.555V9h3.564v11.452zM22.225 0H1.771C.792 0 0 .774 0 1.729v20.542C0 23.227.792 24 1.771 24h20.451C23.2 24 24 23.227 24 22.271V1.729C24 .774 23.2 0 22.222 0h.003z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/li>\n\t\t<li class=\"social-share__item\">\n\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https:\/\/web.givex.com\/pt\/casestudy\/koko-black\/\" target=\"_blank\">\n\t\t\t\t<span class=\"sr-only\">Share on Twitter &#8211; opens in a new tab<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" role=\"img\" viewBox=\"0 0 24 24\">\n\t<title>Twitter<\/title>\n\t<path fill-rule=\"evenodd\" fill=\"currentColor\"\n\t\td=\"M24 4.557c-.883.392-1.832.656-2.828.775 1.017-.609 1.798-1.574 2.165-2.724-.951.564-2.005.974-3.127 1.195-.897-.957-2.178-1.555-3.594-1.555-3.179 0-5.515 2.966-4.797 6.045-4.091-.205-7.719-2.165-10.148-5.144-1.29 2.213-.669 5.108 1.523 6.574-.806-.026-1.566-.247-2.229-.616-.054 2.281 1.581 4.415 3.949 4.89-.693.188-1.452.232-2.224.084.626 1.956 2.444 3.379 4.6 3.419-2.07 1.623-4.678 2.348-7.29 2.04 2.179 1.397 4.768 2.212 7.548 2.212 9.142 0 14.307-7.721 13.995-14.646.962-.695 1.797-1.562 2.457-2.549z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/li>\n\t\t<li class=\"social-share__item\">\n\t\t\t<a href=\"mailto:?subject=Koko Black&amp;body=https:\/\/web.givex.com\/pt\/casestudy\/koko-black\/\" target=\"_blank\">\n\t\t\t\t<span class=\"sr-only\">Share by Email<\/span>\n\t\t\t\t<svg viewBox=\"0 0 42 24\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\n\t\td=\"M0.585938 -4V-1.30545L4.66894 1.1944L21.0009 11.1899L37.3329 1.26449L41.4159 -1.21979V-4H0.585938ZM0.585938 3.40143V27.8977H41.4159V3.47542L21.0049 15.7138L0.585938 3.40143Z\"\n\t\tfill=\"currentColor\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/li>\n\t\t<li class=\"social-share__item\">\n\t\t\t<a class=\"social-share__link js-link-share\" href=\"#\">\n\t\t\t\t<span class=\"sr-only\">Copy URL<\/span>\n\t\t\t\t<svg viewBox=\"0 0 20 20\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\n\t\td=\"M14.8358 0.629925C13.6468 0.686921 12.5034 1.20558 11.6195 2.08901L8.15237 5.55434C8.69697 5.00719 10.7185 5.38336 11.2089 5.87352L13.3075 3.77608C13.7722 3.31157 14.3539 3.02659 14.9498 3.00094C15.3547 2.98099 15.9278 3.06649 16.4325 3.5709C16.9029 4.04111 17.0027 4.58827 17.0027 4.96159C17.0027 5.58569 16.7176 6.20694 16.2272 6.69426L12.5776 10.3648C11.6594 11.2824 10.2623 11.3565 9.45255 10.5472C8.99065 10.0855 8.22936 10.0826 7.7646 10.5472C7.29984 11.0117 7.29984 11.7697 7.7646 12.2342C8.59717 13.0664 9.69206 13.4881 10.8212 13.4881C12.0415 13.4881 13.2875 12.9894 14.2427 12.029L17.9151 8.38133C18.8475 7.4523 19.375 6.20979 19.375 4.96159C19.375 3.80173 18.9359 2.69887 18.1204 1.88383C17.2479 1.0118 16.0761 0.57293 14.8358 0.629925ZM9.17883 6.51187C7.95849 6.51187 6.69252 7.01343 5.73449 7.97096L2.08485 11.6187C1.15249 12.5477 0.625 13.7902 0.625 15.0384C0.625 16.1983 1.0641 17.3011 1.87956 18.1162C2.75205 18.9882 3.92393 19.4271 5.16423 19.3701C6.35322 19.3131 7.49658 18.7944 8.38047 17.911L11.8476 14.4457C11.3002 14.9928 9.28148 14.6166 8.79106 14.1265L6.69252 16.2239C6.22776 16.6884 5.6461 16.9706 5.05018 16.9991C4.6453 17.019 4.07219 16.9335 3.56752 16.4291C3.09706 15.9589 2.99726 15.4089 2.99726 15.0384C2.99726 14.4143 3.28239 13.7931 3.77281 13.3057L7.42245 9.63523C8.34056 8.7176 9.73768 8.64635 10.5474 9.45284C11.0122 9.91736 11.7735 9.91736 12.2354 9.45284C12.7002 8.98833 12.7002 8.23029 12.2354 7.76577C11.4028 6.93364 10.3051 6.51187 9.17883 6.51187Z\"\n\t\tfill=\"currentColor\" \/>\n<\/svg>\n\t\t\t\t<span aria-hidden=\"true\" class=\"social-share__link-message js-link-share-message\">Link Copied<\/span>\n\t\t\t<\/a>\n\t\t<\/li>\n\t<\/ul>\n<\/nav>\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The Challenge<\/h2>\n\n\n\n<p>An Australian business, Koko Black, are chocolatiers renowned for premium, gourmet chocolate, and decadent, luxurious desserts. They are also proud to be the home of the best Belgian hot chocolate made with the finest of ingredients. Koko Black\u2019s 17 stores are located in Melbourne, Sydney, Canberra, Perth, and Adelaide.<br><br>As a burgeoning business, Koko Black had outgrown their POS. The system that had once supported their retail outlets now hindered their ability to thrive. It lacked the functionality required to support online channels and additional retail stores fully. Their current provider was not addressing several system flaws; it was time to find another solution.\u00a0\u00a0<br><br>On top of the list of priorities was a POS with an extensive inventory management system. Keeping tabs on stock levels is tricky for confectionery stores because there are so many variables. Koko Black, for example, produces over one hundred varieties of chocolates that are sold prepackaged or by weight. There are cafes located in some of the retail outlets that offer handcrafted goods and specialty drinks made from select ingredients that differ from retail. Then there\u2019s the warehouse that manages all of the production and tracks store orders, raw ingredients, production stock, and food wastes.<br><br>Another deciding factor was the ability to communicate sales and inventory data with a pre-existing enterprise resource planning (ERP) system.\u00a0 Data would then be distributed to the management team, allowing them to stay on top of trends and changes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Our Solution<\/h2>\n\n\n\n<p>Givex teamed up with Koko Black to implement GivexPOS; the solution satisfies the requirements of their unique business concept, a mix of caf\u00e9, retail, and manufacturing. The locations are equipped with Givex V10 tablets, which serve as fixed workstations in their stores. The Givex V8 WiFi tablet is used for queue busting and captures the inventory used to create personalized gift boxes in the showroom.<br><br>Koko Black uses a third party marketing provider for loyalty. Givex integrated with the new system to enroll new members to the program, retrieve data from the loyalty provider to GivexPOS, and edit member information on GivexPOS. The information that is shared with the third party is updated in real-time.<br><br>To increase brand visibility, Givex equipped Koko Black with a gift card program for the retail stores. Gift cards allow the brand to leverage their existing client base (purchaser) as a means of acquiring new (recipient) or potential customers. As a marketing tool, the cards are designed with the company&#8217;s logo, text, and messaging. Givex Gift Cards will replace a previous voucher program, and data collected from the sales and transactions occur in real-time.<br><br>Givex integrated with Adyen, to support AfterPay + Zippay; payment providers that are widely accepted by retailers across Australia. Both solutions offer similar payment services that allow members to buy now and pay later, interest-free.<br><br>Additionally, the Givex\/Adyen solution also supports WeChat Pay and Alipay, which have proven to be very popular payment methods in their stores. Having both solutions readily available helped to save time, resources and money for Koko Black and allows them to provide more payment options to their customers.<br><br>Making sure that all managers and staff had adequate training on GivexPOS was a pivotal component to the success of the deployment. To ensure a smooth transition from the previous system to the new, Givex conducted numerous training sessions that allowed Koko Black employees to familiarize themselves with the equipment and gain knowledge of the programs. Training ensures that Koko Black gets the most from their investment and that staff members are comfortable with the system from the get-go.<br><br>To improve service for dine-in guests, Givex WiFii V8 tablets were integrated wirelessly to the client\u2019s payment terminals. The integration allows servers to process orders using Afterpay at the table. It is the first time that a POS provider has integrated with Afterpay wirelessly for table service in Australia.<br><br>Koko Black\u2019s centralized ERP system is used extensively by managers to track sales and inventory changes in the warehouse. An integration with Givex and the ERP provides data consistency and eliminates the redundant entry of order data and associated time, effort and labor costs, while maximizing accuracy.<br><br>Givex inventory management functionality impressed Koko Black. The stock replenishment feature accurately tracks internal and external POs, transfers, and calculates waste. A significant operational improvement for Koko Black is the ability to process stock counts wirelessly using PDAs, and all data streams to Givex in real-time.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Tightly integrated systems and the critical data they provide are key to enterprise success. We are proud to help Koko Black achieve this vision and look forward to their continued growth.<\/p>\n<cite>GIVEX<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">The Results<\/h2>\n\n\n\n<p>As the partnership continues to evolve, and with future projects already in the works, it is clear that Givex can provide Koko Black with a platform for growth as they roll out more stores and ramp up their e-commerce business.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Challenge An Australian business, Koko Black, are chocolatiers renowned for premium, gourmet chocolate, and decadent, luxurious desserts. They are also proud to be the home of the best Belgian hot chocolate made with the finest of ingredients. Koko Black\u2019s 17 stores are located in Melbourne, Sydney, Canberra, Perth, and Adelaide. As a burgeoning business, [&hellip;]<\/p>\n","protected":false},"featured_media":11544,"parent":0,"template":"","product":[31,33],"class_list":["post-15962","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","product-gift-card-loyalty","product-pos"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Koko BlackShift4<\/title>\n<meta name=\"description\" content=\"The Challenge An Australian business, Koko Black, are chocolatiers renowned for premium, gourmet chocolate, and decadent, luxurious desserts. They are\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/web.givex.com\/pt\/casestudy\/koko-black\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Koko BlackShift4\" \/>\n<meta property=\"og:description\" content=\"The Challenge An Australian business, Koko Black, are chocolatiers renowned for premium, gourmet chocolate, and decadent, luxurious desserts. 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