{"id":16015,"date":"2022-09-22T04:13:19","date_gmt":"2022-09-22T04:13:19","guid":{"rendered":"https:\/\/web.givex.com\/casestudy\/lone-star-texas-grill\/"},"modified":"2022-09-22T04:13:19","modified_gmt":"2022-09-22T04:13:19","slug":"lone-star-texas-grill","status":"publish","type":"case-study","link":"https:\/\/web.givex.com\/es\/casestudy\/lone-star-texas-grill\/","title":{"rendered":"Lone Star Texas Grill"},"content":{"rendered":"<div id=\"block_8779dbfa09331aaa9d61453baa459b18\" class=\"hero hero--share acf-block alignfull\">\n\n\t\t<figure class=\"hero__figure hero__figure--top\" data-background-mode=\"transparent\" role=\"none\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1805\" height=\"1205\" src=\"https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/LoneStar-2.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/LoneStar-2.jpeg 1805w, https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/LoneStar-2-300x200.jpeg 300w, https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/LoneStar-2-1024x684.jpeg 1024w, https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/LoneStar-2-768x513.jpeg 768w, https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/LoneStar-2-1536x1025.jpeg 1536w\" sizes=\"auto, (max-width: 1805px) 100vw, 1805px\" \/>\t\t<\/figure>\n\n\t<div class=\"hero__container\">\n\n\t\t<div class=\"hero__content\" data-background-mode=\"transparent\">\n\n\t\t\t\t\t<p class=\"hero__eyebrow\">Case Study<\/p>\n\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"hero__body\"><h3 class=\"bulletsTitle\">How We Helped Lone Star<\/h3>\n<ul>\n<li class=\"displaySectionYes\">Launched a new POS system across all 24 locations<\/li>\n<li class=\"displaySectionYes\">Added online ordering to their sales channel<\/li>\n<li class=\"displaySectionYes\">Successfully integrated our CWS platform into their website<\/li>\n<li class=\"displaySectionYes\">Helped increase YOY gift card sales by +65%<\/li>\n<\/ul>\n<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"hero__share\" data-background-mode=\"transparent\">\n\t\t\t<p class=\"hero__share-title\">Share<\/p>\n\t\t\t<nav class=\"social-share\">\n\t<ul class=\"social-share__list\">\n\t\t<li class=\"social-share__item\">\n\t\t\t<a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/web.givex.com\/es\/casestudy\/lone-star-texas-grill\/\" target=\"_blank\">\n\t\t\t\t<span class=\"sr-only\">Share on LinkedIn &#8211; opens in a new tab<\/span>\n\t\t\t\t<svg id=\"linkedin\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" role=\"img\">\n\t<title>LinkedIn<\/title>\n\t<path fill-rule=\"evenodd\" fill=\"currentColor\"\n\t\td=\"M20.447 20.452h-3.554v-5.569c0-1.328-.027-3.037-1.852-3.037-1.853 0-2.136 1.445-2.136 2.939v5.667H9.351V9h3.414v1.561h.046c.477-.9 1.637-1.85 3.37-1.85 3.601 0 4.267 2.37 4.267 5.455v6.286zM5.337 7.433c-1.144 0-2.063-.926-2.063-2.065 0-1.138.92-2.063 2.063-2.063 1.14 0 2.064.925 2.064 2.063 0 1.139-.925 2.065-2.064 2.065zm1.782 13.019H3.555V9h3.564v11.452zM22.225 0H1.771C.792 0 0 .774 0 1.729v20.542C0 23.227.792 24 1.771 24h20.451C23.2 24 24 23.227 24 22.271V1.729C24 .774 23.2 0 22.222 0h.003z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/li>\n\t\t<li class=\"social-share__item\">\n\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https:\/\/web.givex.com\/es\/casestudy\/lone-star-texas-grill\/\" target=\"_blank\">\n\t\t\t\t<span class=\"sr-only\">Share on Twitter &#8211; opens in a new tab<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" role=\"img\" viewBox=\"0 0 24 24\">\n\t<title>Twitter<\/title>\n\t<path fill-rule=\"evenodd\" fill=\"currentColor\"\n\t\td=\"M24 4.557c-.883.392-1.832.656-2.828.775 1.017-.609 1.798-1.574 2.165-2.724-.951.564-2.005.974-3.127 1.195-.897-.957-2.178-1.555-3.594-1.555-3.179 0-5.515 2.966-4.797 6.045-4.091-.205-7.719-2.165-10.148-5.144-1.29 2.213-.669 5.108 1.523 6.574-.806-.026-1.566-.247-2.229-.616-.054 2.281 1.581 4.415 3.949 4.89-.693.188-1.452.232-2.224.084.626 1.956 2.444 3.379 4.6 3.419-2.07 1.623-4.678 2.348-7.29 2.04 2.179 1.397 4.768 2.212 7.548 2.212 9.142 0 14.307-7.721 13.995-14.646.962-.695 1.797-1.562 2.457-2.549z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/li>\n\t\t<li class=\"social-share__item\">\n\t\t\t<a href=\"mailto:?subject=Lone Star Texas Grill&amp;body=https:\/\/web.givex.com\/es\/casestudy\/lone-star-texas-grill\/\" target=\"_blank\">\n\t\t\t\t<span class=\"sr-only\">Share by Email<\/span>\n\t\t\t\t<svg viewBox=\"0 0 42 24\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\n\t\td=\"M0.585938 -4V-1.30545L4.66894 1.1944L21.0009 11.1899L37.3329 1.26449L41.4159 -1.21979V-4H0.585938ZM0.585938 3.40143V27.8977H41.4159V3.47542L21.0049 15.7138L0.585938 3.40143Z\"\n\t\tfill=\"currentColor\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/li>\n\t\t<li class=\"social-share__item\">\n\t\t\t<a class=\"social-share__link js-link-share\" href=\"#\">\n\t\t\t\t<span class=\"sr-only\">Copy URL<\/span>\n\t\t\t\t<svg viewBox=\"0 0 20 20\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\n\t\td=\"M14.8358 0.629925C13.6468 0.686921 12.5034 1.20558 11.6195 2.08901L8.15237 5.55434C8.69697 5.00719 10.7185 5.38336 11.2089 5.87352L13.3075 3.77608C13.7722 3.31157 14.3539 3.02659 14.9498 3.00094C15.3547 2.98099 15.9278 3.06649 16.4325 3.5709C16.9029 4.04111 17.0027 4.58827 17.0027 4.96159C17.0027 5.58569 16.7176 6.20694 16.2272 6.69426L12.5776 10.3648C11.6594 11.2824 10.2623 11.3565 9.45255 10.5472C8.99065 10.0855 8.22936 10.0826 7.7646 10.5472C7.29984 11.0117 7.29984 11.7697 7.7646 12.2342C8.59717 13.0664 9.69206 13.4881 10.8212 13.4881C12.0415 13.4881 13.2875 12.9894 14.2427 12.029L17.9151 8.38133C18.8475 7.4523 19.375 6.20979 19.375 4.96159C19.375 3.80173 18.9359 2.69887 18.1204 1.88383C17.2479 1.0118 16.0761 0.57293 14.8358 0.629925ZM9.17883 6.51187C7.95849 6.51187 6.69252 7.01343 5.73449 7.97096L2.08485 11.6187C1.15249 12.5477 0.625 13.7902 0.625 15.0384C0.625 16.1983 1.0641 17.3011 1.87956 18.1162C2.75205 18.9882 3.92393 19.4271 5.16423 19.3701C6.35322 19.3131 7.49658 18.7944 8.38047 17.911L11.8476 14.4457C11.3002 14.9928 9.28148 14.6166 8.79106 14.1265L6.69252 16.2239C6.22776 16.6884 5.6461 16.9706 5.05018 16.9991C4.6453 17.019 4.07219 16.9335 3.56752 16.4291C3.09706 15.9589 2.99726 15.4089 2.99726 15.0384C2.99726 14.4143 3.28239 13.7931 3.77281 13.3057L7.42245 9.63523C8.34056 8.7176 9.73768 8.64635 10.5474 9.45284C11.0122 9.91736 11.7735 9.91736 12.2354 9.45284C12.7002 8.98833 12.7002 8.23029 12.2354 7.76577C11.4028 6.93364 10.3051 6.51187 9.17883 6.51187Z\"\n\t\tfill=\"currentColor\" \/>\n<\/svg>\n\t\t\t\t<span aria-hidden=\"true\" class=\"social-share__link-message js-link-share-message\">Link Copied<\/span>\n\t\t\t<\/a>\n\t\t<\/li>\n\t<\/ul>\n<\/nav>\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The Challenge<\/h2>\n\n\n\n<p>Lone Star Texas Grill was founded in 1986 by former football players and Ottawa Rough Riders team mates; Val Belcher and Larry Brune. In Canada\u2019s capital, Lone Star dominates the market and today there are currently 24 locations spread across Eastern and Southern Ontario. The restaurant is particularly known for its AAA hand-cut mesquite-grilled steaks and ribs and Tex-Mex favorites like Fajitas.\u00a0<br><br>As a growing enterprise, Lone Star was not immune to the challenges that many successful restaurants faced. A major issue that plagued them was an aging point of sale system. Like many legacy solutions of its time, the technology and infrastructure were antiquated. Their POS was unable to incorporate key business functions such as inventory control, menu management, staffing and CRM. Maintenance was difficult and often costly and integration was challenging.\u00a0\u00a0Restrictive upgrades coupled with a lack of scalability forced Lone Star to find another solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Our Solution<\/h2>\n\n\n\n<p>Conducting due diligence, Lone Star assessed all the major providers in the POS market.\u00a0\u00a0It was the shared view among the visionary leaders at Givex to execute a viable cloud-based POS, that eventually lead to the pilot of GivexPOS. \u200bWorking in unison, the developers at Givex took their queues from the stakeholders at Lone Star, who guided the early stages of the development by providing direction based on their business requirements.\u00a0<br><br>Immediate goals:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Equip their servers with wireless mobile tablets that permit them to process orders at the table to improve turnaround times<\/li>\n\n\n\n<li>A unified POS and Restaurant Management solution that tracks sales across all channels, and improves business efficiencies.<\/li>\n\n\n\n<li>Improve visibility of locations and accessibility by implementing a cloud-based POS that can be accessed remotely to view cross-store visibility.<\/li>\n<\/ul>\n\n\n\n<p><strong>Decrease table turnaround times, which would in-turn reflect a better customer experience<\/strong><br><br>GivexPOS is fully integrated with Chase, which allows Lone Star to process Credit Card and Debit Card payments at the table, reducing wait time and increasing Front of House operational efficiency.<br><br>GivexPOS\u2019 s mobile tablets allow for table-side ordering and further increase table turnaround times, and enhance guest experience.\u00a0\u00a0<br><br><strong>Maintain a small footprint for front of house staff.\u00a0Front of House staff needed to make updates to seating and place orders without a fixed workstation. Lone Star needed a POS with a small footprint, that wouldn\u2019t take up space.<\/strong><br><br>Handheld Wireless GivexPOS Tablets allow Lone Star&#8217;s Front of House to effectively serve all customers by being able to place and update orders without having to go to a fixed work station. In addition, managers could provide approval for discounts, schedule staff, generate real time reports, review and place orders all while walking throughout the restaurant.<br><br><strong>Increase operational efficiencies in the kitchen<\/strong><br><br>Providing a seamless operation flow between Front of House and Back of House, GivexPOS is integrated with QSR&#8217;s kitchen display system. This allows any orders placed within GivexPOS to be quickly communicated to the kitchen for effective management of cook times and coursing at each kitchen station.<br><br><strong>Migrate existing gift card program<\/strong><br><br>By using GivexPOS\u2019s embedded marketing, Lone Star tied together their existing Givex Gift Card Program with their POS system, which allows them to manage both programs through a single Givex platform (Portal).\u00a0<br><br><strong>Accommodate daily price changes and menu deployment\u00a0\u00a0<\/strong><br><br>GivexPOS easily handles day to day price updates with the Scheduled Price Changes feature. Price changes on menu items can be set and automatically updated across\u00a0<strong>all\u00a0<\/strong>locations.<br><br>GivexPOS serves as the perfect all-in-one solution for our POS, reporting and gift card program. It was easy to train staff on the new system and has created operational efficiencies for our business. The remote access of portal combined with GivexPOS\u2019s built-in reporting tools has freed up executive time so that we can focus on other areas of business development.<br><br>BOB MACEY, IT MANAGER, LONE STAR GROUP<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Results<\/h2>\n\n\n\n<p>The migration from Lone Star\u2019s existing legacy system to GivexPOS was seamless. In eight short weeks, Givex implemented GivexPOS systems in twelve Lone Star full-service restaurants. An acceptable timeline to equip one location is generally four to six weeks.\u00a0\u00a0Working around Lone Star\u2019s schedule and construction timelines Givex deployed Vexilor to the remaining twelve locations. Enterprise-wide, a total of one hundred GivexPOS systems were installed. Nine years after the initial install, Givex continues to provide free support to the individual locations, and conducts quarterly meetings with Lone Star executives to establish priorities.\u00a0<br><br>Training staff on the new system also proved to be effortless. Lone Star staff found the Vexilor tablets easy to use. Intuitive features like color-coded buttons and command prompts that follow a logical, sequential order made it simple to learn.\u00a0\u00a0Advanced training modules allowed managers to set permissions and limit accessibility on the tablets. Additional access and functionality could be granted as the employee progressed in their training.\u00a0\u00a0<br><br><strong>Operational Efficiencies<\/strong><br><br>Prior to Vexilor, handling day to day price updates and changes in menu deployment across Lone Star\u2019s 24 locations was a difficult task, and required manual inputting and updating of the multiple POS systems. Since implementing GivexPOS, Lone Star is easily able to schedule regular price updates, and deploy the changes to all 100 GivexPOS tablets across locations simultaneously. \u00a0<br><br>Time-consuming backups to a POS are no longer required. Because Vexilor works in the cloud, data from handheld tablets are automatically routed back to the Vhub. The Vhub is an on-site server, which syncs with the Givex server in the cloud. Even if the internet is down the Vhub stores the POS data; so that when internet connectivity is restored the Vhub syncs again with the Givex servers. Lone Star can access the data from the cloud remotely from anywhere using a secure online portal, as well as set hierarchal access for managers looking to access data and reports of their own store\/region.\u00a0<br><br>GivexPOS&#8217;s workflows were designed with the intimate help of business owners.\u00a0\u00a0The Lone Star staff find Vexilor tablets easy to use, and Lone Star is able to train their staff more efficiently \u200busing GivexPOS.\u00a0<br><br>GivexPOS\u2019s advanced training module also allows Lone Star\u2019s managers to set permissions and limit the access of trainees on the tablets, and opens up more access and functions as the employee progresses in their training.\u00a0\u00a0Features like color-coded buttons and command prompts that follow a logical, sequential order make learning and using GivexPOS simple for Lone Star staff.\u00a0<br><br><strong>Embedded Marketing<\/strong><br><br>Migration of the previous gift card program was seamless for customers, and their current gift card program continues to drive sales for Lone Star. GivexPOS\u2019s embedded marketing makes selling gift cards a streamlined process for staff.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Challenge Lone Star Texas Grill was founded in 1986 by former football players and Ottawa Rough Riders team mates; Val Belcher and Larry Brune. In Canada\u2019s capital, Lone Star dominates the market and today there are currently 24 locations spread across Eastern and Southern Ontario. The restaurant is particularly known for its AAA hand-cut [&hellip;]<\/p>\n","protected":false},"featured_media":11552,"parent":0,"template":"","product":[33],"class_list":["post-16015","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","product-pos"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Lone Star Texas GrillShift4<\/title>\n<meta name=\"description\" content=\"The Challenge Lone Star Texas Grill was founded in 1986 by former football players and Ottawa Rough Riders team mates; Val Belcher and Larry Brune. 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