{"id":15976,"date":"2022-09-22T04:54:41","date_gmt":"2022-09-22T04:54:41","guid":{"rendered":"https:\/\/web.givex.com\/casestudy\/nandos-singapore\/"},"modified":"2022-09-22T04:54:41","modified_gmt":"2022-09-22T04:54:41","slug":"nandos-singapore","status":"publish","type":"case-study","link":"https:\/\/web.givex.com\/es\/casestudy\/nandos-singapore\/","title":{"rendered":"Nando&#8217;s Singapore"},"content":{"rendered":"<div id=\"block_b9fb9f0bfa868f97b1ce250fadccf3f6\" class=\"hero hero--share acf-block alignfull\">\n\n\t\t<figure class=\"hero__figure hero__figure--top\" data-background-mode=\"transparent\" role=\"none\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"574\" src=\"https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/Nandos-2.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/Nandos-2.jpeg 1020w, https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/Nandos-2-300x169.jpeg 300w, https:\/\/web.givex.com\/wp-content\/uploads\/2022\/09\/Nandos-2-768x432.jpeg 768w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t<\/figure>\n\n\t<div class=\"hero__container\">\n\n\t\t<div class=\"hero__content\" data-background-mode=\"transparent\">\n\n\t\t\t\t\t<p class=\"hero__eyebrow\">Case Study<\/p>\n\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"hero__body\"><h3 class=\"bulletsTitle\">How We Helped The Nando&#8217;s Singapore<\/h3>\n<ul>\n<li class=\"displaySectionYes\">Developed conversational ordering for Nando\u2019s and rolled out GivexPOS<\/li>\n<li class=\"displaySectionYes\">Integrated with Go Tenzo to support labour schedule, control inventory and reduce waste<\/li>\n<li class=\"displaySectionYes\">Integrated their member program, online ordering, and mobile app to our POS<\/li>\n<li class=\"displaySectionYes\">Custom reports for their finance, sales, and business intelligence tools\u200b<\/li>\n<\/ul>\n<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"hero__share\" data-background-mode=\"transparent\">\n\t\t\t<p class=\"hero__share-title\">Share<\/p>\n\t\t\t<nav class=\"social-share\">\n\t<ul class=\"social-share__list\">\n\t\t<li class=\"social-share__item\">\n\t\t\t<a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/web.givex.com\/es\/casestudy\/nandos-singapore\/\" target=\"_blank\">\n\t\t\t\t<span class=\"sr-only\">Share on LinkedIn &#8211; opens in a new tab<\/span>\n\t\t\t\t<svg id=\"linkedin\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" role=\"img\">\n\t<title>LinkedIn<\/title>\n\t<path fill-rule=\"evenodd\" fill=\"currentColor\"\n\t\td=\"M20.447 20.452h-3.554v-5.569c0-1.328-.027-3.037-1.852-3.037-1.853 0-2.136 1.445-2.136 2.939v5.667H9.351V9h3.414v1.561h.046c.477-.9 1.637-1.85 3.37-1.85 3.601 0 4.267 2.37 4.267 5.455v6.286zM5.337 7.433c-1.144 0-2.063-.926-2.063-2.065 0-1.138.92-2.063 2.063-2.063 1.14 0 2.064.925 2.064 2.063 0 1.139-.925 2.065-2.064 2.065zm1.782 13.019H3.555V9h3.564v11.452zM22.225 0H1.771C.792 0 0 .774 0 1.729v20.542C0 23.227.792 24 1.771 24h20.451C23.2 24 24 23.227 24 22.271V1.729C24 .774 23.2 0 22.222 0h.003z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/li>\n\t\t<li class=\"social-share__item\">\n\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https:\/\/web.givex.com\/es\/casestudy\/nandos-singapore\/\" target=\"_blank\">\n\t\t\t\t<span class=\"sr-only\">Share on Twitter &#8211; opens in a new tab<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" role=\"img\" viewBox=\"0 0 24 24\">\n\t<title>Twitter<\/title>\n\t<path fill-rule=\"evenodd\" fill=\"currentColor\"\n\t\td=\"M24 4.557c-.883.392-1.832.656-2.828.775 1.017-.609 1.798-1.574 2.165-2.724-.951.564-2.005.974-3.127 1.195-.897-.957-2.178-1.555-3.594-1.555-3.179 0-5.515 2.966-4.797 6.045-4.091-.205-7.719-2.165-10.148-5.144-1.29 2.213-.669 5.108 1.523 6.574-.806-.026-1.566-.247-2.229-.616-.054 2.281 1.581 4.415 3.949 4.89-.693.188-1.452.232-2.224.084.626 1.956 2.444 3.379 4.6 3.419-2.07 1.623-4.678 2.348-7.29 2.04 2.179 1.397 4.768 2.212 7.548 2.212 9.142 0 14.307-7.721 13.995-14.646.962-.695 1.797-1.562 2.457-2.549z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/li>\n\t\t<li class=\"social-share__item\">\n\t\t\t<a href=\"mailto:?subject=Nando&#8217;s Singapore&amp;body=https:\/\/web.givex.com\/es\/casestudy\/nandos-singapore\/\" target=\"_blank\">\n\t\t\t\t<span class=\"sr-only\">Share by Email<\/span>\n\t\t\t\t<svg viewBox=\"0 0 42 24\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\n\t\td=\"M0.585938 -4V-1.30545L4.66894 1.1944L21.0009 11.1899L37.3329 1.26449L41.4159 -1.21979V-4H0.585938ZM0.585938 3.40143V27.8977H41.4159V3.47542L21.0049 15.7138L0.585938 3.40143Z\"\n\t\tfill=\"currentColor\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/li>\n\t\t<li class=\"social-share__item\">\n\t\t\t<a class=\"social-share__link js-link-share\" href=\"#\">\n\t\t\t\t<span class=\"sr-only\">Copy URL<\/span>\n\t\t\t\t<svg viewBox=\"0 0 20 20\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\n\t\td=\"M14.8358 0.629925C13.6468 0.686921 12.5034 1.20558 11.6195 2.08901L8.15237 5.55434C8.69697 5.00719 10.7185 5.38336 11.2089 5.87352L13.3075 3.77608C13.7722 3.31157 14.3539 3.02659 14.9498 3.00094C15.3547 2.98099 15.9278 3.06649 16.4325 3.5709C16.9029 4.04111 17.0027 4.58827 17.0027 4.96159C17.0027 5.58569 16.7176 6.20694 16.2272 6.69426L12.5776 10.3648C11.6594 11.2824 10.2623 11.3565 9.45255 10.5472C8.99065 10.0855 8.22936 10.0826 7.7646 10.5472C7.29984 11.0117 7.29984 11.7697 7.7646 12.2342C8.59717 13.0664 9.69206 13.4881 10.8212 13.4881C12.0415 13.4881 13.2875 12.9894 14.2427 12.029L17.9151 8.38133C18.8475 7.4523 19.375 6.20979 19.375 4.96159C19.375 3.80173 18.9359 2.69887 18.1204 1.88383C17.2479 1.0118 16.0761 0.57293 14.8358 0.629925ZM9.17883 6.51187C7.95849 6.51187 6.69252 7.01343 5.73449 7.97096L2.08485 11.6187C1.15249 12.5477 0.625 13.7902 0.625 15.0384C0.625 16.1983 1.0641 17.3011 1.87956 18.1162C2.75205 18.9882 3.92393 19.4271 5.16423 19.3701C6.35322 19.3131 7.49658 18.7944 8.38047 17.911L11.8476 14.4457C11.3002 14.9928 9.28148 14.6166 8.79106 14.1265L6.69252 16.2239C6.22776 16.6884 5.6461 16.9706 5.05018 16.9991C4.6453 17.019 4.07219 16.9335 3.56752 16.4291C3.09706 15.9589 2.99726 15.4089 2.99726 15.0384C2.99726 14.4143 3.28239 13.7931 3.77281 13.3057L7.42245 9.63523C8.34056 8.7176 9.73768 8.64635 10.5474 9.45284C11.0122 9.91736 11.7735 9.91736 12.2354 9.45284C12.7002 8.98833 12.7002 8.23029 12.2354 7.76577C11.4028 6.93364 10.3051 6.51187 9.17883 6.51187Z\"\n\t\tfill=\"currentColor\" \/>\n<\/svg>\n\t\t\t\t<span aria-hidden=\"true\" class=\"social-share__link-message js-link-share-message\">Link Copied<\/span>\n\t\t\t<\/a>\n\t\t<\/li>\n\t<\/ul>\n<\/nav>\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The Challenge<\/h2>\n\n\n\n<p>Nando\u2019s Singapore is the regional franchise of the global South African restaurant chain that specialises in peri-peri style chicken dishes. Founded in Johannesburg in 1987, Nando&#8217;s operates over 1200 outlets in 25 countries. Nando\u2019s Singapore consists of 6 locations, offering dine-in, takeaway and delivery.<br><br>Nando\u2019s Singapore is obsessed with the customer experience. Back in 2018, they identified that the usual way that customers placed an order with the cashier created friction and impatience. This wasn\u2019t a training issue but a limitation of their technology. The POS system locked staff into a rigid order flow, requiring them to interrupt customers for mandatory menu choices in a set sequence, instead of allowing them to adapt to the customer\u2019s thought process and preferences.<br><br>Nando\u2019s Singapore needed a new approach to ordering, a system that would also work with all their different solutions for inventory management, online ordering, loyalty program and finance. More than just an IT challenge, this represented an opportunity to revolutionise the ordering experience for customers and differentiate Nando\u2019s in the marketplace.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Our Solution<\/h2>\n\n\n\n<p>\u2022 Developed conversational ordering for Nando\u2019s and rolled out GivexPOS<br>\u2022 Integrated with Go Tenzo to support labour schedule, control inventory and reduce waste<br>\u2022 Integrated their online ordering and mobile app to our POS<br>\u2022 Integrated with their member program to allow seamless reward process<br>\u2022 Custom reports for their finance, sales, and business intelligence tools\u200b<br>\u2022 Integrated to NETS, their payment processor<\/p>\n\n\n\n<p>Nando\u2019s Singapore first learned of Givex through our gift card solution and chose GivexPOS because of our ability to develop the new conversational ordering solution and open approach to integrating with all the current providers Nando\u2019s was using. The first location went live with Givex in 2018 and now all Nando\u2019s Singapore locations are using their POS, conversational ordering, KDS, inventory and more. Their mobile app and website were also integrated with the Givex backend so online orders are automatically routed to the POS and KDS.<br><br>Nando\u2019s locations use both fixed and handheld tablets from Givex. Managers also use the GivexGo mobile app to get real-time metrics from each location, straight from the POS.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>GivexPOS\u2019s conversational ordering allows our staff to flexibly enter a customer\u2019s order without having to interrupt and it even reminds staff to ask about mandatory items after the customer has finished speaking. It\u2019s much easier and smoother for customers. And that\u2019s just one example of the ways Givex has helped us increase efficiency and provide a great experience to our customers.<\/p>\n<cite>&#8211; MOJI NESHAT, GENERAL MANAGER, NANDO\u2019S SINGAPORE<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">The Results<\/h2>\n\n\n\n<p>Conversational ordering has been a hit with staff as it makes keying in orders faster and easier. The system also prompts them whenever the customer needs to make a mandatory selection, ensuring orders and combos are valid.<br><br>Integrating online ordering into the POS has also eliminated double entry for staff. This removed another potential source of error as the system automatically logged items in the correct revenue centers and routed them to the kitchen. The KDS queued up items in each production area efficiently, improving speed of service.<br><br>Givex\u2019s integrations with all of Nando\u2019s back office tools and systems give their team all the data needed for quick decisions.<br><br>Overall, Nando\u2019s Singapore is very happy with how the combined Givex solution has helped them tie together the different aspects of their operation, reducing waste, improving efficiency and helping them better serve their customers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Challenge Nando\u2019s Singapore is the regional franchise of the global South African restaurant chain that specialises in peri-peri style chicken dishes. Founded in Johannesburg in 1987, Nando&#8217;s operates over 1200 outlets in 25 countries. Nando\u2019s Singapore consists of 6 locations, offering dine-in, takeaway and delivery. Nando\u2019s Singapore is obsessed with the customer experience. Back [&hellip;]<\/p>\n","protected":false},"featured_media":11574,"parent":0,"template":"","product":[33],"class_list":["post-15976","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","product-pos"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nando&#039;s SingaporeShift4<\/title>\n<meta name=\"description\" content=\"The Challenge Nando\u2019s Singapore is the regional franchise of the global South African restaurant chain that specialises in peri-peri style chicken dishes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/web.givex.com\/es\/casestudy\/nandos-singapore\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nando&#039;s 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