Program Administrator (Hong Kong)

HK - Hong Kong

This Support role is responsible for liaising with our clients, vendors and internal teams and focusing on fulfillment, administrative, and account support. All tasks are time & date sensitive, driven by the client’s deadlines.

If you are a good communicator, deadline driven and an efficient individual who enjoys processes and challenges, then you are a perfect fit for this team.

Role & Responsibilities:

  • Work directly with clients to support management of ongoing programs. This includes: Client support order vetting, order processing, script checking, client implementation/boarding, card fulfillment, third party coordination and escalated technical support
  • Work closely with the internal Givex operations teams: Implementations, Accounting, Sales, and Client Services
  • Take direction from Implementation Team members on ongoing projects and execute assigned tasks to support our clients
  • Follow our card fulfillment process in a timely manner
  • Learn the scope of existing products and practices to proactively assess the impact of any problems that may arise with the standardized processes
  • Participate in user acceptance testing and live/real time system cut over processes
  • Ongoing manual intervention, monitoring, control, troubleshooting, problem analysis, and administrative table updates
  • Coordinate with external vendors and partners (fulfillment organizations, card production manufacturers, etc.) to escalate and resolve issues that arise in any of the routine processes
  • Work independently managing multiple tasks and assigned duties

Required Knowledge, Skills & Abilities

  • Fluent in English and Cantonese
  • Excellent communication skills, both written and verbal
  • Excellent time management skills and ability to prioritize tasks
  • Relentless attention to detail, accuracy and functionality
  • Energetic and driven with a strong sense of urgency
  • Ability to work well independently and under pressure within a web-based environment
  • Analytical, client-oriented and comfortable with routine tasks
  • Advanced computer skills in MS Office products (Word, Excel, Outlook, etc);
  • Adaptable to change with a strong desire to learn

Givex is glad to provide reasonable accommodation for applicants with disabilities under the Accessibility for Ontarians with Disabilities Act, the Ontario Human Rights Code, and Givex’s policies. If you require accommodation to participate in the recruitment process, please provide your accommodation needs in advance to Givex’s Human Resources Department by phone 1-877-478-7733 or by email to “accessibility” at givex.com.

Apply Now

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