Implementations Specialist (Hong Kong)

HK - Hong Kong

Our Givex Implementation team is expanding! We are looking for a driven, dedicated and excited individual who is looking to move their career in a new direction.

The Givex Implementation team is responsible to communicate with clients and internal teams to execute implementations for a variety of Givex products. Some of the main tasks would be performing the setup and configuration of systems such as our Givex Point of Sale, Gift & Loyalty, & Web Solutions for clients in the restaurant, retail, and hotel industries.

Role & Responsibilities:

  • Work directly with clients and implementing a variety of Givex products
  • Lead sessions to collect data, documents and other information and create specifications that describe how the program will be implemented for the client
  • Scope and implement change requests for existing clients and manage ongoing programs
  • Gather business requirements, and draft Statements of Work based on client program change requests or system customization requests
  • Participate in Quality Assurance user acceptance testing and live/real-time system cut over processes
  • Act as operations contact for existing clients with routine program change requests
  • Liaise with clients and internal teams to ensure all aspects and deliverables are executed as specified; including design, programming, billing, and sales support
  • Provide ongoing support after client training regarding setup and configuration
  • Manage the project schedule and keep everyone on the project team informed regarding key deliverables and milestones in the project
  • Work independently managing multiple tasks and assigned duties

Required Knowledge, Skills & Abilities

  • Fluent in English, Cantonese, and Mandarin
  • Experience in hospitality (i.e., restaurants, retail, hotels), and/or with working knowledge of POS
  • Experience as an Implementation Specialist, Project Manager, or similar role including technical implementations involving systems, networks or software design
  • Excellent communication skills, both written and verbal
  • Able to produce professional quality documents and presentations
  • Advanced computer skills in basic applications including Excel, Word and Outlook
  • Previous experience interfacing with large clients and/or vendors
  • Excellent time management skills and ability to prioritize tasks
  • Ability to work well independently and under pressure within a web-based environment
  • Exceptional critical thinking and problem-solving skills
  • Adaptable to change with a strong desire to learn
  • Similar experience working experience within the Payment and Loyalty sectors is an asset

Givex is glad to provide reasonable accommodation for applicants with disabilities under the Accessibility for Ontarians with Disabilities Act, the Ontario Human Rights Code, and Givex’s policies. If you require accommodation to participate in the recruitment process, please provide your accommodation needs in advance to Givex’s Human Resources Department by phone 1-877-478-7733 or by email to “accessibility” at givex.com.

Apply Now

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