Account Manager (Nottingham)

Givex is seeking a dynamic and dedicated Account Manager to join our team.
In this role, you will be instrumental in building and maintaining strong relationships with our clients, helping them enhance their business operations and customer experiences.

As a key member of our team, you will become proficient in our innovative solutions, including WAY2PAY EPOS, cashless campus, digital cafes, mobile order & pay, kitchen automation, micro markets, and stock management solutions. You will provide valuable support and guidance to our clients.

This role is 100% in-office. Candidates must be able to work on-site at our Nottingham office during regular business hours.

Join us and contribute to a team that values collaboration, innovation, and excellence.

Role & Responsibilities:

• Building and maintaining strong working relationships with existing clients by promoting yourself, your colleagues, and our solutions (WAY2PAY & Givex Core Products)
• Helping clients improve their business and create a better customer experience by identify opportunities to upsell/cross-sell additional products or services
• Maintain strong working relationships with all departments, and leading bi-weekly meetings between all departments to discuss client requirements and requests
• Monitor contract renewals and clients coming to the end of terms to proactively sell and schedule management of hardware refreshes, ensuring timely discussions and agreements
• Ensure all sales are handed to project services with detailed solution overviews, defining what has been sold and when the client expects delivery
• Manage escalations from accounts, working with the Manager Client Services to ensure the issues are boxed off in a timely manner
• Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our services
• Feeding back client feature requests, along with your own ideas, into the product teams
• Become an expert in WAY2PAY EPOS, cashless campus, digital cafes, mobile order & pay, kitchen automation, micro markets, and stock management solutions
• Develop relationships with key market players and suppliers
• Managing tenders and RFI/RFR responses
• Providing demos to your clients to showcase our solutions
• Assist in the planning/setup of exhibitions/trade shows, as well as well as exhibit our solutions and understand what competitors/suppliers are doing
• Maintain accurate and up-to-date records of all client interactions, contracts, and account activities

Required Knowledge, Skills & Abilities

• 3+ years of experience in Account and Relationship management
• Ability to prospect and close new business
• Strong sales experience in Hospitality and Retail industry
• Experience in selling transaction processing and business applications software to hospitality or like industries
• Record of consistently meeting and exceeding annual sales quotas
• Capable of building and perpetuating profitable business partnerships and relationships
• Ability to understand client needs and able to demonstrate the value of Givex’s products
• Ability to provide dynamic product demonstrations
• Strong interpersonal skills, competitive drive, highly motivated and goal-oriented
• Excellent communication skills: listening, writing, speaking, running meetings
• Technical skills to successfully communicate with clients and other departments
• Proficient with MS Office applications, including Excel, Word, PowerPoint and Outlook

^{Givex is glad to provide reasonable accommodation for applicants with disabilities under the Accessibility for Ontarians with Disabilities Act, the Ontario Human Rights Code, and Givex’s policies. If you require accommodation to participate in the recruitment process, please provide your accommodation needs in advance to Givex’s Human Resources Department by phone 1-877-478-7733 or by email to “accessibility” at givex.com.}

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1

(a) Do you hold a United Kingdom Passport? *

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(b) Is it Valid or Expired? *

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2

(a) If you hold a foreign passport, which country is it? *

(b) If you hold a foreign passport, Are you legally entitled to work in the United Kingdom? *

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3

Where do you live? (e.g. Derby and Leicester) *

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How long do you estimate your commute to Givex ( Phoenix Business Park, Park & Ride) would take you? *

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What languages do you speak and write fluently? *

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Are you a smoker or occasional smoker? *

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What hours do you currently work or are accustomed to working? *

8

We have a culture of Time & Commitment; our hours are net 40 hrs/wk (everyone is at their desks working at 8:30am and finishes at 5:30pm, 1 hour break). Are you willing & able to work these hours? *

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9

A Background Check with clean results is mandatory prior to employment. Are you willing to do this? *

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10

There are some job specific tests/quizzes to be completed during the first in-person interview. Are you willing to complete these if selected to proceed with the interview process? *

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11

(a) How did you happen to apply to Givex? * Please choose one... Online career site (i.e.: Workopolis, Monster, Careerbuilder, etc) Online community (i.e.: Craigslist, Kijiji, Gumtree, etc) Print Publication (i.e.: Newspaper, Magazine,etc) Referral (business or personal) Givex.com Trade Show Other

(b) Please elaborate (e.g. name of publication, specific online career site or job search engine, which trade show/city etc.)

12

Why are you looking for a new opportunity, and how long have you been looking? *

13

(a) Are you currently working? *

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(b) If currently working, how long have you been there and why are you planning on leaving your current position? *

(c) If not currently working, why are you no longer at your last place of employment? *

14

How many years of experience do you have in the area you are applying for? *

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Are you planning on returning to school? *

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16

What is your salary expectation? *

17

What do you know about Givex and the Business? *

18

Ideally, what are you looking for in your next role? *

19

What is your niche or passion? (If you could choose what you'd like to do with your skills, what would that be?) *

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What is your plan for the next 5 years? *

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Please describe yourself with respect to your working style and work ethic, and what drives or motivates you? *

22

Would you be able to supply references from previous employers? If no, please elaborate. *

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In 50 Words or less, describe how you would contribute to our success. *

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