In such a competitive industry nothing is more important than customer satisfaction, and the ability to turn that satisfaction into personal referrals. Grow your loyal customer base by providing satisfied guests and local businesses the ability to purchase your own branded gift card to give to others. We have the gift card platform used by leading hotels around the globe to manage the whole process for you.
With an industry leading list of hotel clients that span across the globe, combined with our 24/7 multi-lingual support, dynamic currency conversion, multi-lingual admin and reporting interfaces, rest assured Givex can manage the complexities of your global portfolio. As a Givex client, you are also able to take advantage of the innovations created by other industry leaders to increase engagement with your guests.
Whether your hotel hosts mainly business functions, weddings or is a preferred family destination, the ability to create and manage your own currency has serious competitive advantages. Allow large groups to distribute your branded payment cards amongst their guests or family members, and open up the payment options beyond credit and debit cards within the hotel environment.
Built specifically for hotels and resorts, the Resort Card was created to replace the account that was created based on your room number, to a more private and secure format that benefits both the guest and the hotel.
The process is simple. Upon checking in, guests are provided with your branded payment card which they can use to make purchases during their stay including services, food, beverages and merchandise. The amount can be determined based on a credit card pre-authorization. The payment card can also have PIN type functionality through our Mobile Wallet, to protect against fraudulent transactions, and eliminate unnecessary customer service situations where the guest does not agree with a specific charge.
The system tracks all guest purchases in real-time, offering an easy way for customers to track their spending online through our Customer WebSuite (CWS) tools. Resort staff can also check the balance of a guest’s card from the POS, and ensure the guest settles their account at checkout.
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here's what our customers have to say
We are very pleased with our existing partnership with Givex. They helped us to launch our electronic gift card program and continue to maintain it today. By moving to electronic gift cards, Fairmont Hotels & Resorts was able to provide customers with an easy to get, easy to give gifting solution that meets the needs of recipients worldwide. Eliminating paper certificates helped to increase sales and reduce administrative costs and manual reconciliation.- Brian Richardson VP, Brand Marketing & Communication, Fairmont Hotels & Resorts
For the past four years, our loyal guests have used our gift cards to pamper their loved ones in a very special way. And now with the possibility to make the gift cards so very personal, our guests can truly make an impression. It’s the perfect gift with a personal touch!- Eric De Neef Senior Vice President of Marketing, Brands & CRM, Rezidor Hotel Group
Marriott brand Gift Cards are the perfect way for Marriott fans to introduce their friends and family to the gift of travel. Redeemable at over 3,600 Marriott International hotels worldwide, they give the recipient a world of possibilities.- Leigh Anne Ambrose Senior Director Marketing, Marriott