Platform for Hotels - Givex

Increase Customer Referrals

In such a competitive industry nothing is more important than customer satisfaction, and the ability to turn that satisfaction into personal referrals. Grow your loyal customer base by providing satisfied guests and local businesses the ability to purchase your own branded gift card to give to others. We have the gift card platform used by leading hotels around the globe to manage the whole process for you.

A Global Partner

With an industry leading list of hotel clients that span across the globe, combined with our 24/7 multi-lingual support, dynamic currency conversion, multi-lingual admin and reporting interfaces, rest assured Givex can manage the complexities of your global portfolio. As a Givex client, you are also able to take advantage of the innovations created by other industry leaders to increase engagement with your guests.

Create Your Own Currency

Whether your hotel hosts mainly business functions, weddings or is a preferred family destination, the ability to create and manage your own currency has serious competitive advantages. Allow large groups to distribute your branded payment cards amongst their guests or family members, and open up the payment options beyond credit and debit cards within the hotel environment.

Not just a Gift Card, it's an Experience.

Gift Cards remain an important tool to allow your loyal customers to refer your business to potential new customers, that may be loyal to another hotel chain or location. However when your hotel offers more than just a comfortable night's stay, and provides other services like Day Spas, Restaurants, Golf etc., there is an opportunity to provide packaged experiences that can be customized to make the perfect gift. We refer to these Gift Cards as Experience Cards, and they have become a gift of choice for both consumers and businesses alike.

When it comes to weddings being hosted at your hotel, or if you have been selected as the honeymoon destination, one way family and friends can contribute to the experience is through a Wedding Registry Gift Card. This innovation from Givex allows for groups to contribute collectively to a single gift card, that can be spent anywhere within the hotel or resort.

Learn more about Gift Cards 

Your hotel, your own currency.

Built specifically for hotels and resorts, the Resort Card was created to replace the account that was created based on your room number, to a more private and secure format that benefits both the guest and the hotel.

The process is simple. Upon checking in, guests are provided with your branded payment card which they can use to make purchases during their stay including services, food, beverages and merchandise. The amount can be determined based on a credit card pre-authorization. The payment card can also have PIN type functionality through our Mobile Wallet, to protect against fraudulent transactions, and eliminate unnecessary customer service situations where the guest does not agree with a specific charge.

The system tracks all guest purchases in real-time, offering an easy way for customers to track their spending online through our Customer WebSuite (CWS) tools. Resort staff can also check the balance of a guest’s card from the POS, and ensure the guest settles their account at checkout.

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Loyalty, starts with you and continues with us.

A loyalty program does not create Loyalty; you do, with great service and the comfort guests demand. However, are some guests only using the room and not taking advantage of the restaurant or spa services? Do you have guests that are regulars at the restaurant or spa but have not stayed at the hotel? Our loyalty platform allows you to learn more about your loyal customers and will help you identify the areas where you can increase their loyalty and your revenues through providing incentives that encourage them to receive the same great service in another area of your business. Bring your custom loyalty program plans to Givex and we will build what you need to differentiate you further from your competition.    

Learn more about Loyalty Programs 

For Multi-brand, Global Hotel Chains

The hierarchical structure of our platform is designed to work with the way your organization is set up. Even if you have multiple brands and a mixture of leased, privately owned and franchised properties, our platform gives you permission controls and hierarchical access so that the program can be run in the way you prefer and cards are only usable in your chosen properties. 

This flexibility and control extends to global programs and fund settlement. When a cardholder purchases a card in France and then uses it in China at a different brand, we can move the required funds between the different hotel accounts, even accounting for the daily exchange rate.

Reporting and Analytics

While your Gift Card, Loyalty and Promotional Programs continue to engage with your customer base, and your POS system is feeding you crucial information regarding your operational efficiency and more, you now need to convert that data into action. From customer segmentation based on criteria such as recency, frequency and monetary value all the way to employee performance, Givex's standard reporting with over 250+reports combined with the best in breed Analytic engine allows you to quickly make sense of the invaluable data you are collecting.

Learn more about Reporting & Analytics 




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Testimonials

Givex powers over 300,000 Installations

here's what our customers have to say

We are very pleased with our existing partnership with Givex. They helped us to launch our electronic gift card program and continue to maintain it today. By moving to electronic gift cards, Fairmont Hotels & Resorts was able to provide customers with an easy to get, easy to give gifting solution that meets the needs of recipients worldwide. Eliminating paper certificates helped to increase sales and reduce administrative costs and manual reconciliation.

- Brian Richardson VP, Brand Marketing & Communication, Fairmont Hotels & Resorts

For the past four years, our loyal guests have used our gift cards to pamper their loved ones in a very special way. And now with the possibility to make the gift cards so very personal, our guests can truly make an impression. It’s the perfect gift with a personal touch!

- Eric De Neef Senior Vice President of Marketing, Brands & CRM, Rezidor Hotel Group

Marriott brand Gift Cards are the perfect way for Marriott fans to introduce their friends and family to the gift of travel. Redeemable at over 3,600 Marriott International hotels worldwide, they give the recipient a world of possibilities.

- Leigh Anne Ambrose Senior Director Marketing, Marriott
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