fb Lone Star Texas Grill Case Study - Givex

How We Helped Lone Star

  • Launched a new POS system across all 24 locations
  • Added online ordering to their sales channel
  • Succesfully integrated our CWS platform into their website
  • Helped increase YOY gift card sales by +65%

The Challenge

Lone Star Texas Grill – a growing Canadian chain with 20+ locations – needed a provider that could step up to the table (pun intended) and deliver an innovative and reliable point of sale solution for their ever-growing needs.

Our Solution

Lone Star Texas Grill's Goals

  • Implement a wireless POS that would enable faster table turnaround times
  • A platform solution for POS, Labour and Inventory Management
  • Implement a cloud-based POS that can be accessed remotely to view cross-store visibility

Decease table turnaround times, which would in-turn reflect a better customer experience
Vexilor is fully integrated with Chase, which allows Lone Star to process Credit Card and Debit Card payments at the table, reducing wait time and increasing Front of House operational efficiency. 

Vexilor’s mobile tablets allow for table-side ordering and further increase table turnaround times, and enhance guest experience.  

Maintain a small footprint for front of house staff.  
Front of House staff needed to make updates to seating and place orders without a fixed workstation. Lone Star needed a POS with a small footprint, that wouldn’t take up space 
Handheld Wireless Vexilor Tablets allow Lone Star's Front of House to effectively serve all customers by being able to place and update orders without having to go to a fixed workstation. In addition, managers could provide approval for discounts, schedule staff, generate real time reports, review and place orders all while walking throughout the restaurant. 

Increase operational efficiencies in the kitchen
Providing a seamless operation flow between Front of House and Back of House, Vexilor is integrated with QSR's kitchen display system. This allows any orders placed within Vexilor to be quickly communicated to the kitchen for effective management of cook times and coursing at each kitchen station. 

Migrate existing gift card program 
By using Vexilor’s embedded marketing, Lone Star tied together their existing Givex Gift Card Program with their POS system, which allows them to manage both programs through a single Givex platform (Portal). 

Accommodate daily price changes and menu deployment  
Vexilor easily handles day to day price updates with the Scheduled Price Changes feature. Price changes on menu items can be set and automatically updated across all locations. 
Lone Star Embedded CWS
Lone Star's CWS Site for Gift Cards

Vexilor serves as the perfect all-in-one solution for our POS, reporting and gift card program. It was easy to train staff on the new system and has created operational efficiencies for our business. The remote access of portal combined with Vexilor’s built-in reporting tools has freed up executive time, so we can focus on other areas of business development.

- Bob Macey, IT Manager, Lone Star Group

The Results

Speedy Deployment 

In just eight weeks, Givex was able to implement Vexilor in 12 Lone Star full service restaurants. Traditionally, implementing a POS for a full service restaurant takes about four to six weeks for just one location.

Givex was able to work with Lone Star and their construction timelines to deploy Vexilor to their remaining 12 locations, and today maintains over 100 Vexilor tablets in-use in over 24 stores.

Operational Efficiencies 

Before Vexilor, handling day to day price updates and changes in menu deployment across Lone Star’s 24 locations was a difficult task, and required manual inputting and updating of the multiple POS systems.  Since implementing Vexilor, Lone Star is easily able to schedule regular price updates, and deploy the changes to all 100 Vexilor tablets across locations simultaneously.

Time-consuming backups to a POS are no longer required. Because Vexilor works in the cloud, data from handheld tablets is automatically routed back to the Vhub. The Vhub is an on-site server, which syncs with the Givex server in the cloud. Even if the internet is down the Vhub stores the POS data, so that when internet connectivity is restored the Vhub syncs again with the Givex servers. Lone Star can access the data from the cloud remotely from anywhere using a secure online portal, as well as set hierarchical access for managers looking to access data and reports of their own store / region.

Vexilor’s workflows were designed with the intimate help of business owners.  The Lone Star staff find Vexilor tablets easy to use, and Lone Star is able to train their staff more efficiently Using Vexilor.

Vexilor’s advanced training module also allows Lone Star’s managers to set permissions and limit the access of trainees on the tablets, and opens up more access and functions as the employee progresses in their training.  Features like color-coded buttons and command prompts that follow a logical, sequential order make learning and using Vexilor simple for Lone Star staff. 


Embedded Marketing

Migration of the previous gift card program was seamless for customers, and their current gift card program continues to drive sales for Lone Star. Vexilor’s embedded marketing makes selling gift cards a streamlined process for staff. 
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